FAQ
Tel: 519-956-0582
E-Mail: info@protackleworld.ca
Free shipping on all orders.
No Order mins!
Superior Customer Service.
Contact us any time!
FAQs. General Information
Where are you located?
We are proudly based out of Chesley, Ontario, Canada!
Does everything ship from your location in Ontario, Canada?
In some cases yes we do but not for all items we sell. We ship directly from suppliers worldwide right to our customers door. We have suppliers located in Canada, the United States, Europe and throughout Asia.
How do I contact your company if my question isn't answered here?
There are many ways to get in touch with us! Feel free to call us anytime at +1 (519) 956-0582, live chat with us online, fill in the "Ask a Question" form on this page or email us directly any time at: info@protackleworld.ca and we'll get back to you promptly.
How long have you been in business?
We have been in business proudly serving the local and international angling communities since 2021.
Are you really fishermen?
How are you able to offer free shipping?
Can I change the shipping address for my order?
We will be happy to change the shipping address for you order! Please email our team at: info@protackleworld.ca with your order number and the updated address ASAP, as we are only able to make changes to your order if it has not yet been shipped. Once it has been shipped we are unable to make any address changes. Unfortunately we are also unable to change your shipping address from a domestic US address to an International address, or from an International address to a domestic US address. Please note that changes to your order may be limited during periods of high order volume, including launches and promotions.
Can I modify my order after I have placed it?
I received the wrong item. What do I do?
I am missing items in my order, what do I do?
I received broken/defective items in my order.
My package says delivered, but I didn't receive it.
If you do not receive your order in a couple days, please email our team at: info@protackleworld.ca within 14 days of the last tracking update, with your order number and tracking information so that we may assist you further! :)
Do you combine orders?
Why is my order unfulfilled?
Can I have my order delivered to a PO Box address?
When will my order ship?
BOGOs & Free Items!
Do discount codes expire?
How can I pay for my order?
Why isn't my discount code working?
Got a Question that we haven't answered?
We are here to help. If you have a question or concern that hasn't been answered here, feel free to contact us through this form. Just fill out the below and we will get back to you promptly!